GENERAL CONDITIONS

General conditions

 TERMS AND CONDITIONS 

These terms and conditions are applied to all the courses and services of the Interlenguis school.

CONTRACT CONDITIONS

A. Offers are only valid at the time of registration, they are not accumulative, later changes are not allowed and they depend on the availability of places. they can not be applied to registrations made before the promotion.

B. Students will be collected from the airport and transferred to the place in Salamanca previously agreed.

C. Interlenguis reserves the right to use the made pictures and videos during the students’ stay. Unless the student indicates in writing his/her wish of not using his/her image.

D. In the case that the number of registered students is not enough for the course to be imparted, Interlenguis reserves the right of modify it.

E. Interlenguis guarantees a maximum of 10 students per class in general, special and official exam preparation courses and 15 students for summer Camps.

F. If any complaint is made, it must be done in writing to info@interlenguis.com, it is indispensable to do it in the first 24 hours with the purpose of providing an urgent service. Once the student leaves the school, it will not be accepted.

G. Interlenguis charges 50€ perceived as a reservation of place and registration and will be valid for a year.

H. Parents and tutors of students under eighteenth must sign a consent contract in which they must indicate the entry and exit permission, allergies and relevant information about the student, which will be communicate it to the host family or residence.

I. Interlenguis will not be responsible of the consequences that may derivate in an inadequate behaviour, bad conduct, law infraction, etc of the student during his/her stay in Salamanca.

J. The minimum age to take part in the Interlenguis courses is 16 years old. In case that the student is under the mentioned age, he/she can participate in a course if it is accompanied by an adult. Students between 16 and 18 years old must attach with their registration form a signed authorization by their parents in which they make themselves responsible of any incident that may occur.

CERTIFICATE

A) Interlenguis will emit a study certificate according to the established norms by the Cervantes Institute and the current legislation in the area of education not accredited.

B) In the certificate it will figure the name of the undertaken course, the level, the number of completed hours and the realization date.

C) The certificate will be delivered with a minimal attendance of 75% of the classes.

D) This certificate is not valid as an official document according to the current legislation in the area of education not accredited.

E) Attendance is compulsory, being indispensable with a minimum of 85% in order to obtain the study certificate.

CREDIT NOTES

A) Credit notes emited, expire after 12 months from the emission date.

B) The credit note will not turn in a refund.

ACCOMMODATION

A) Registrations received 10 days before the beginning of the course, Interlenguis does not guarantee the type of accommodation chosen by the student. Having preference the students that have registered in advance.

B) If the student is not satisfied with the accommodation, always with justified causes, can be changed to another one. If he/she prefer a superior type of lodging, the student must do the request the first day of the course and will depend on availability and will have to pay the difference between the price.

C) All students must inform Interlenguis or their host families their arrival time in advance. In case the student does not communicate this information, Interlenguis accepts no responsibility for the collection and transfer.

D) Accommodation students’ families and friends is subjected to availability, having preference Interlenguis students.

E) Any caused damage by the student will have to be paid by him/her or his/her family, intentionally or unintentionally.

F) If any damage is caused to the flat, residence… the repair costs will be charged in equal parts between the students that make use of the property. Unless the responsibility can be certainly proven of any student.

G) Interlenguis will ensure to keep the norms accomplished. As guarantee, each student has to credit a deposit of 200€ for the accommodation.

H) If there is an inappropriate continued behaviour, the student will be expelled imminently from the accommodation without any right of refund.

I) In high season, Interlenguis does not assure accommodation demanded by the students, therefore, apartments and residence might be replaced by other options.

J) In case of booking a double room (shared with other student) and there would not be other student with whom share it, Interlenguis reserves the right to change the room to a single one at any moment.

COURSE CANCELLATIONS AND GENERAL CHANGES

A. Costs must be paid between 2 and 3 weeks before the arrival. On the contrary, Interlenguis reserves its right to cancel the reservation.

B. Students who wish to cancel the accommodation, the course or any other booked service, they must communicate it before their arrival in writing via e-mail info@interlenguis.com or through certified mail. On the contrary, it will not be accepted.

C. Against any cancellation, will not be refund: neither the guarantee deposit (200€) nor the cost of registration (50€). If it is done in advance, the registration cost might be lower.

– Cancellations carried out 30 days in advance to the beginning of the course, 25% of the total cost will be charged. (Course, accommodation, transfer, bank charges…).

– Cancellations made between 30 and 15 days before the beginning of the course the minimum charge of the cancellation cost will be of 50% of the total cost.

– Cancellations carried out between 15 and 3 days before the beginning of the course will be charged with the minimum cancellation cost of 75% of the total price.

– Cancellations carried out 3 days before the beginning of the course or once the course has already started, there is no possible refund in any case.

D. All refunds, under all circumstances, for changing the reservation, includes an administrative fee to cover the administrative expenses of the refund process (min 65€) together with the standard fare for changing the reservation (9% + 200€). The refund of the resultant overpayment, will be subjected to a minimum of 35€ for administration fees.

E. Once the reservation is confirmed, for each change that you make before arriving to Spain, whether it is the starting date, programmes or services) you will be charged with 35€ due to administrative expenses. Changes after the arrival, (accommodation, programmes, services) are subjected to availability and the student must to pay the difference between the prices, besides, 200€ will be charged due to administrative costs.

F. Break within a course. If the student decides to have a week off for each 4 weeks of study (the student will be charged with the complete accommodation, including breaks with the aim of maintaining his/her reservation. It is required to notify a week in advance to info@interlenguis.com. In other cases, taking a break during the course will incur a fee of 50€ and the accommodation will be paid for the duration of the original programme (subjected to availability).

G. Interlenguis will not be responsible for cancellations made due to force majeure causes, personal or health issues.

CANCELLATIONS OF THE SUMMER PROGRAMMES

A. Against any cancellation of the summer programmes, the student will have right to the refund of a part of the payment as long as the student communicates the cancellation before the starting of the programme:

– For cancellations made at least 30 days in advance to the beginning of the summer programme, the minimum charge of the cancellation fee will be of 25% of the total payment.

– For cancellations made between 30 and 15 days before the beginning of the summer programme, the minimum charge of the cancellation fee will be 50% of the total payment.

– For cancellations carried out between 15 and 3 days before the beginning of the course, the minimum charge of cancellation will be of 75% of the total payment.

– For cancellations made 3 days before the beginning of the course or once the course is started, there is no refund possible. (Except if the guarantee of refund has been adquired).

B. Interlenguis will not be responsible for cancellations made due to force majeure causes, personal or health issues.

PREMIUN CANCELLATION GUARANTEE

A. If you wish to avoid cancellation expenses, in case of necessity or illness, we recommend you to take out the our service of cancellation Premium for the 9% of the total amount of the invoice. This will be paid with the reservation and will cover any cause of the cancellation at any moment. You can cancel all or part of the programme.

B. The cancellation guarantee is only valid if it has been paid at the time of the reservation. Before or after the arrival.

C. Any refund of the reservation cost, having taken out the cancellation guarantee, will incur in an extra cost of 9% (minimum 65€).

D. If the student carries out a cancellation before Wednesday, the price of the course and the accommodation will be charged for the week during which the cancellation is made, if the cancellation is made after Wednesday, it will be charged not only the week in which the cancellation has been carried out but the following.

E. The cost of the cancellation guarantee will not be refund in any case in the cancellation.

F. If the student wish to cancel the course or a language programme, must notify it via e-mail to info@interlenguis.com. The following day to the delivery of the e-mail will be considered as the official day of cancellation of the course. The cancellation will only be valid once the email is received. The refund of money will be done during the following 30 days after the official date of cancellation.

G. The cancellation guarantee premium must be signed and paid in its totality in the moment of the registration in order to be valid.

H. Students who need or have obtained the visa through Interlenguis can book the cancellation guarantee premium. However, their cancellation will only be considered when the students provides proves of having left the host country. In these cases, students will be charged 20% of the total price for administrative expenses.

REGISTRATION AND TEXT BOOK FEES

It is important that you pay the registration fee, as well as the textbook for courses Standard 15, Intensive 25, Semi-Intensive 20, Intensive Plus 30, Culture and Civilization, Literature 25, Preparation for DELE 20, Preparation for SIELE 20, and Preparation for the examination of the Chamber of Commerce 20.

You will have the option to pay through the website or at the school itself on the day of your arrival.

VISA FOR SPAIN

A. Students that come from countries that belong to the European Union do not need visa for coming to Spain.

B. Students that come from any other country must obtain the pertinent information for obtaining the visa in the Spanish embassy or in the Spanish consulship of their country. Certificates which accredit and confirm the subscription to a course or programme of Interlenguis, can only be signed, sealed and sent by Interlenguis authorized staff, and not being responsible of the rejection of cancellation request of visa, since the certificates do not have official validity and only serve as a confirmation for the course that will be carried out in our school. These documents will only send in order to cover the time period of the booked course by the student. Interlenguis will send for free to any student who request it the following documents, as long as the student has already paid the total payment of the programme.

– Confirmation of the chosen Spanish programme by the student.

– Invoice of the total amount of the chosen programme (course + accommodation).

C. If for any reason, the student urgently needs the official documents, Interlenguis will send them to the student and will charge the student the delivery costs.

D. If the visa of the student is rejected, he/she will be charged with 300€ of deposit and with any other basic additional cost. Students must show to Interlenguis the formal prove (original copy) that their application has been rejected in order to receive the refund. If this copy is not received to Interlenguis, the 100% of the programme will be charged.

E. Any refund of Interlenguis will include a charge of 9% (a minimum of 65€).

OPTIONAL INSURANCE

A. In case of illness, accident, robbery, loss of personal items inside the accommodation or in class, students will not be covered. That is why, Interlenguis recommends the use of the optional insurance, available for the students who wish it.

TRANSPORT SERVICE

A. The student must communicate via e-mail info@interlenguis.com the information regarding the flight (place, date, time, flight number) a week in advance the arrival. On the contrary, Interlenguis will not be responsible of collecting the student from the airport and it will not be refund.

B. If the student cancels the transfer service with less than a week in advance to the arrival, he/she will loss the right of being refund for the cost of the booked service.

C. If there is any delay or changes regarding the flight and this is not informed to Interlenguis via e-mail info@interlenguis.com, the student will not have right of refund. (Make sure of receiving a confirmation back.)

PUBLIC HOLIDAY

A. Weeks that contain public holidays are considered complete weeks for the purpose of payments, lost classes due to public holidays will not be recovered nor refund. Interlenguis advices you to check the public holidays before planning your trip.

AGREEMENT

A. By signing the registration application or by paying the programme taxes, the student accepts all the conditions described above. If by any circumstance, out of the control of Interlenguis, prices of accommodation increase, Interlenguis will notify to the student these changes. This list of prices replaces the previous one and is valid from 1st January 2019 until 31st December 2019 for all programmes that take place within these dates Interlenguis is not responsible of all the errors that might contain this web. Edited on February 2019 and subjected to changes.

B. The total amount must be received 2 or 3 weeks in advance to your arrival. If the indicated amounts are not received, Interlenguis will reserve its right to cancel the programme without any refund to the student.

C. All bank charges will be part of your responsibility. In case the bank charged us a commission for receiving your payment, we reserve our right to credit you the corresponding sum at your arrival.

D. Nor cheques neither financing methods will be accepted.

E. The registration to any Interlenguis course implies a previous agreement to the mentioned conditions; complementarily, it is regulated by the Civil Law of service delivery and consumers’ rights, in particular Act 11/98 of the Defence of consumers and users.

You have two options of payment:

1. Through credit card. (VISA or Mastercard)

NAME OF THE ACCOUNT: INTERLENGUIS (Alejandro Hernández Medina)
BANK NAME: Banco Santander
BRANCH ADDRESS: C/ Toro 33, 37002 Salamanca
SWIFT CODE: BSCHESMMXXX
BANK ACCOUNT IN EUROS FOR COURSES IN SPAIN.
Number account: 0049-5290-2524-1614-9409
IBAN: ES09-0049-5290-2524-1614-9409

2. Through bank transfer to Interlenguis. Please, provide the name of the student and “Interlenguis” in all documents related to the transfer.